Frozen Foods Specialist - Friendly Customer Service

Hy-Vee; Council Bluffs (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee in Council Bluffs, IA is seeking a Frozen Foods Clerk to provide prompt, friendly service in the Frozen Foods department. You will rotate and replenish merchandise, keep cases clean and at proper temperatures, and ensure a safe, organized shopping area for customers.

The role emphasizes greeting customers, helping them locate items, handling heavy loads, and working with team members to maintain high store standards.

Qualifications

• Must be able to solve practical problems; handle variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals and percentages.
• Must have the ability to file, post and mail materials; copy data; interview to obtain basic information; guide people.

Responsibilities

• Provides prompt, efficient and friendly customer service by caring, concern and patience.
• Smiles and greets customers in a friendly manner in the department or store.
• Learns customers names and addresses them by name when possible.
• Assists customers by escorting to products, securing items, loading or unloading heavy items.
• Answers the telephone promptly and provides friendly service to customers who call.
• Works with coworkers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures high quality standards.
• Maintains cleanliness; cleans cases and floors; ensures shelves are neat and labeled.

Job description

Hy-Vee in Council Bluffs, IA is seeking a Frozen Foods Clerk to provide prompt, friendly service in the Frozen Foods department. You will rotate and replenish merchandise, keep cases clean and at proper temperatures, and ensure a safe, organized shopping area for customers.

The role emphasizes greeting customers, helping them locate items, handling heavy loads, and working with team members to maintain high store standards.