Frozen Foods Customer Service Associate

Hy-Vee; Robbinsdale (MN); On-site; USD 22,000 - 28,000; Full time

Job summary

Hy-Vee is seeking a Frozen Foods Clerk in Minnesota to provide prompt, friendly service in the Frozen Foods department. You will rotate, replenish, and maintain cleanliness while ensuring correct temperature in cases and engaging customers throughout shopping experiences.

The role emphasizes teamwork, attention to detail, and adherence to company guidelines. The starting wage ranges by experience, with expectations of reliability and strong customer focus.

Qualifications

• No education requirement. Six months or less of similar or related work experience preferred.
• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to products they’re looking for, securing products that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers.
• Builds end caps display and fills these areas through the week as necessary.
• Unloads trucks, checks in product, puts product away, and may review invoices.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Job description

Hy-Vee is seeking a Frozen Foods Clerk in Minnesota to provide prompt, friendly service in the Frozen Foods department. You will rotate, replenish, and maintain cleanliness while ensuring correct temperature in cases and engaging customers throughout shopping experiences.

The role emphasizes teamwork, attention to detail, and adherence to company guidelines. The starting wage ranges by experience, with expectations of reliability and strong customer focus.