Frozen Foods Customer Champion

Kroger; Layton (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger in Layton, FL is seeking a dedicated team member to deliver outstanding customer service and maintain a safe, clean store environment. You will support the department manager in meeting sales goals, answer product questions, and promote a welcoming shopping experience for every customer.

Ideal candidates bring strong communication, basic math skills, and the ability to work under pressure. Retail experience and bilingual abilities are a plus, and you will be part of a team that values

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail experience desirable.
• Second language (speaking, reading and/or writing) desirable.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals for the department.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions.
• Gain knowledge of products and respond to questions with recommendations.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and maintain temperatures and logs.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents and safety risks.
• Report all safety risks or illegal activity.
• Work cooperatively in high-paced environments.
• Manage conflict in a professional manner.
• Act with honesty and integrity about customer and business information.
• Follow directions and seek assistance when needed.

Skills

Customer service

Communication

Math basics

Stress management

Teamwork

Integrity

Job description

Kroger in Layton, FL is seeking a dedicated team member to deliver outstanding customer service and maintain a safe, clean store environment. You will support the department manager in meeting sales goals, answer product questions, and promote a welcoming shopping experience for every customer.

Ideal candidates bring strong communication, basic math skills, and the ability to work under pressure. Retail experience and bilingual abilities are a plus, and you will be part of a team that values