Frozen Foods Customer Care Specialist

Hy-Vee, Inc.; Ankeny (IA); On-site; USD 26,000 - 34,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Frozen Foods Clerk to provide outstanding customer service in the Frozen Foods department. You will rotate and replenish items, ensure clean displays, and help customers locate products.

The role requires teamwork, attentiveness to temperature-controlled cases, and safe, efficient store operations. Responsibilities include stocking, assisting customers, unloading shipments, and maintaining a welcoming, orderly department.

Qualifications

• No formal education required; six months or less of similar or related work experience preferred.

Responsibilities

• Provides prompt, efficient, and friendly customer service in all interactions.
• Rotates and replenishes merchandise; ensures displays are neat and prices are visible.
• Assists customers by guiding them to products and handling requests.
• Unloads trucks, checks in product, and reviews invoices.
• Maintains department cleanliness and safety; ensures proper storage and temperature in cases.
• Answers the telephone promptly and provides helpful service.

Skills

Customer service

Teamwork

Communication

Problem solving

Tools

Pallet jacks

Register systems

Box cutters

C.A.R.S. reordering system

Two-wheeler

Job description

Hy-Vee, Inc. is seeking a Frozen Foods Clerk to provide outstanding customer service in the Frozen Foods department. You will rotate and replenish items, ensure clean displays, and help customers locate products.

The role requires teamwork, attentiveness to temperature-controlled cases, and safe, efficient store operations. Responsibilities include stocking, assisting customers, unloading shipments, and maintaining a welcoming, orderly department.