Frozen Foods Customer Service Associate

Hyvee.io; Davenport (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee in Davenport, IA is seeking a Frozen Foods Clerk to provide friendly customer service, rotate and replenish merchandise, and maintain department cleanliness and safety. You will assist customers, greet shoppers, and support colleagues in a fast-paced environment.

The role emphasizes accuracy in handling products, following company guidelines, and working with a team to ensure an excellent shopping experience for all customers.

Qualifications

• Ability to solve practical problems with minimal guidance.
• Ability to perform arithmetic with fractions, decimals, and percentages.
• Ability to follow instructions and provide basic direction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for; securing products that are out of reach; loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
• Builds end caps display and fills these areas through the week as necessary.
• Unloads trucks, checks in product, puts product away, and may review invoices.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Skills

Customer service

Teamwork

Communication

Problem solving

Arithmetic

Job description

Hy-Vee in Davenport, IA is seeking a Frozen Foods Clerk to provide friendly customer service, rotate and replenish merchandise, and maintain department cleanliness and safety. You will assist customers, greet shoppers, and support colleagues in a fast-paced environment.

The role emphasizes accuracy in handling products, following company guidelines, and working with a team to ensure an excellent shopping experience for all customers.