Frozen Foods Specialist — Friendly Customer Service

Hy-Vee, Inc.; Madison (WI); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee, Inc. in Madison, WI is seeking a Frozen Foods Clerk to provide prompt, friendly customer service in the Frozen Foods department. The role includes rotating stock, maintaining cleanliness, and ensuring correct temperatures in cases.

The position emphasizes teamwork, strong communication, and a growth mindset as part of a fast-paced grocery environment. Training will cover safety guidelines and customer engagement best practices.

Qualifications

• Ability to deliver prompt, friendly service and handle customer interactions professionally.
• Ability to follow instructions and interpret store policies accurately.
• No minimum education requirement; six months or less related experience preferred.

Responsibilities

• Provide prompt, efficient, friendly customer service in the Frozen Foods department.
• Rotate and replenish merchandise to maintain stock levels and displays.
• Ensure department cleanliness, safety, and correct case temperatures.
• Assist customers by guiding them to products and answering questions.
• Unload trucks, check in product, and store items properly.
• Maintain neat labels, signs, and end-cap displays throughout the week.

Skills

Customer service

Teamwork

Communication

Problem solving

Job description

Hy-Vee, Inc. in Madison, WI is seeking a Frozen Foods Clerk to provide prompt, friendly customer service in the Frozen Foods department. The role includes rotating stock, maintaining cleanliness, and ensuring correct temperatures in cases.

The position emphasizes teamwork, strong communication, and a growth mindset as part of a fast-paced grocery environment. Training will cover safety guidelines and customer engagement best practices.