Frozen Foods Associate: Customer Service Pro

Hy-Vee, Inc.; Arkansas; On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee, Inc. is hiring a friendly customer service associate to help shoppers and maintain clean, safe aisles. You will rotate and replenish merchandise, check case temperatures and assist customers with their needs.

This role emphasizes teamwork, attentiveness, accuracy, and a strong sense of service. No formal education is required, and six months or less of related experience is preferred. Located at a Hy-Vee store in Arkansas, you will work in a fast-paced environment with opportunities to

Qualifications

• Ability to solve practical problems with varied variables and limited standardization.
• Ability to perform arithmetic calculations with fractions, decimals, and percentages.
• Capable of filing, posting, and copying data, and guiding people with basic direction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether in the designated department or elsewhere in the store.
• Learns customers' names and addresses them by name whenever possible.
• Assists customers by escorting them to products, securing out-of-reach items, loading heavy items, noting and passing along suggestions, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly service to customers who call, including taking orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards.
• Ensures cleanliness in the department, cleans cases, sweeps the floor, etc.
• Displays merchandise neatly with visible labels (faces merchandise) and builds end caps displays as needed.
• Unloads trucks, checks in product, puts product away, and reviews invoices.
• Keeps storage area organized, maintains safe floors and proper temperatures.
• Adheres to department and company policies on personal hygiene and dress.
• Reports to work as scheduled and on time.
• Performs other job-related duties and projects as required.

Skills

Partnerships

Growth mindset

Results oriented

Professionalism

Job description

Hy-Vee, Inc. is hiring a friendly customer service associate to help shoppers and maintain clean, safe aisles. You will rotate and replenish merchandise, check case temperatures and assist customers with their needs.

This role emphasizes teamwork, attentiveness, accuracy, and a strong sense of service. No formal education is required, and six months or less of related experience is preferred. Located at a Hy-Vee store in Arkansas, you will work in a fast-paced environment with opportunities to