Frozen Food Cold-Chain Logistics Coordinator

Wild Fork Foods; Lenoir (NC); On-site; USD 38,000 - 60,000; Full time

Job summary

Wild Fork Foods is seeking a Logistics Coordinator for its Frozen Food Distribution network. You will support daily DC logistics, coordinate inbound/outbound shipments, ensure compliance with cold chain standards, and maintain accurate shipment data in TMS/WMS systems.

Responsibilities include scheduling with carriers, preparing documents, monitoring deliveries, and collaborating with purchasing, vendors, and warehouse teams to uphold service levels and cost effectiveness.

Qualifications

• 2+ years of logistics, transportation, supply chain, or warehouse coordination experience (frozen/cold chain preferred).
• Knowledge of transportation modes, appointment scheduling, and shipping documentation.
• Familiarity with WMS/TMS platforms and RF scanning technology.
• Strong communication, time management, and problem solving skills.
• Ability to work in fast paced environments with shifting priorities.
• Proficiency in Microsoft Excel, Outlook, and reporting tools.

Responsibilities

• Schedule inbound and outbound shipments with carriers, brokers, and internal transportation teams.
• Confirm appointment times, trailer requirements, delivery windows, and special instructions.
• Monitor shipment progress to ensure on time pickup and delivery performance.
• Communicate delays, risks, or service issues that may impact operations or customers.
• Prepare and review Bills of Lading, packing lists, invoices, and carrier paperwork.
• Verify seal integrity, trailer temperatures, and shipping documents for accuracy and compliance.
• Maintain digital and physical records of shipments per policy and food safety regulations.
• Ensure all frozen food logistics activities comply with USDA, FDA, and cold chain handling standards.
• Coordinate inbound receiving schedules with warehouse receiving teams.
• Track inbound load status and communicate discrepancies, shortages, or damaged goods.
• Ensure proper documentation is available for efficient unloading and WMS receiving workflows.
• Partner with purchasing, vendors, and carriers to resolve receiving related issues.
• Release outbound orders to carriers and confirm load planning requirements.
• Support loading teams with correct shipment sequencing, routing, and pallet configuration details.
• Verify outbound trailer conditions and temperature requirements before departure.
• Track outbound performance and elevate exceptions (missed pickups, late departures, etc.).
• Maintain accurate shipment data within TMS/WMS systems.
• Generate daily/weekly reports for carrier performance, freight costs, and delivery metrics.
• Support investigations into inventory or shipping discrepancies by validating logistics data.
• Assist leadership with ad hoc logistics analysis and KPI reporting.
• Serve as the primary communication point between operations teams and transportation providers.
• Respond promptly to internal and external inquiries regarding shipment status, load requirements, or delivery issues.
• Maintain professional, solutions oriented relationships with carriers, vendors, and internal teams.
• Partner with Operations, Inventory Control, Shipping, and Receiving to improve workflow efficiency.
• Provide feedback on carrier performance to support procurement and logistics strategy decisions.
• Identify bottlenecks or recurring issues and participate in root cause analysis.
• Support new process rollouts, SOP improvements, and logistics technology enhancements.

Skills

Logistics coordination

Communication

Time management

Problem solving

Adaptability

Tools

WMS/TMS platforms

RF scanning technology

Microsoft Excel

Outlook

Reporting tools

Job description

Wild Fork Foods is seeking a Logistics Coordinator for its Frozen Food Distribution network. You will support daily DC logistics, coordinate inbound/outbound shipments, ensure compliance with cold chain standards, and maintain accurate shipment data in TMS/WMS systems.

Responsibilities include scheduling with carriers, preparing documents, monitoring deliveries, and collaborating with purchasing, vendors, and warehouse teams to uphold service levels and cost effectiveness.