Frozen & Dairy Customer Care Specialist

Food Lion; Denver (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Denver, NC is seeking a Perishable Department Associate to deliver fast, friendly, and accurate customer service while upholding department standards and food safety.

You will receive deliveries, rotate and stock items in meat, dairy, lunchmeat, and frozen sections, use ACIS and CAO tools, and maintain proper product levels and clean, organized displays. Attention to detail, teamwork, and a willingness to learn multiple tasks are essential.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Understand and use company tools such as ACIS and CAO
• Receive deliveries, code where applicable, rotate and put in appropriate storage area
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Maintain proper product levels in all areas within the Perishable Department including meat, lunchmeat, frozen, dairy, ice cream
• Process beef and grinds as directed from the planned production tool and as requested or needed
• Wrap, label, weigh and stock meat case as requested or needed
• Assemble, disassemble, and clean the grinder as requested or needed
• Properly clean and sanitize the department
• Maintains variety and layout standards
• Ensure that all advertising and sales promotion materials applicable to the department are properly utilized
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Learning ability

Problem solving

Age requirements

Physical stamina

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion in Denver, NC is seeking a Perishable Department Associate to deliver fast, friendly, and accurate customer service while upholding department standards and food safety.

You will receive deliveries, rotate and stock items in meat, dairy, lunchmeat, and frozen sections, use ACIS and CAO tools, and maintain proper product levels and clean, organized displays. Attention to detail, teamwork, and a willingness to learn multiple tasks are essential.