FROSCH – ITA Specialist, Corporate Travel Advisor

JPMorgan Chase & Co.; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Kentucky seeks a Senior Travel Booking Specialist to support independent travel advisors, handling end-to-end bookings, time-sensitive changes, and delivering a high-touch client experience.

You will collaborate with experienced advisors, manage complex itineraries, coordinate with vendors, and stay current on industry practices to ensure accurate, compliant travel arrangements.

Qualifications

• Minimum 7 years Sabre GDS experience in travel.
• Experience arranging domestic and international business travel, including PNRs, ticketing, and ticket exchanges.
• Ability to manage a high volume of incoming emails and travel requests while staying organized and working efficiently under pressure.
• Demonstrated experience managing external client relationships, including anticipating needs to drive strong outcomes.
• Experience resolving travel-related issues by selecting the most appropriate solution quickly and efficiently.
• Strong analytical skills, with the ability to break complex travel requirements into clear, manageable tasks.
• Proven attention to detail and commitment to high standards of quality and service.
• High school diploma, GED, or equivalent.

Responsibilities

• Fulfill travel booking requests, ensuring details align with client preferences and policies using travel management tools.
• Resolve complex travel-related issues quickly by assessing needs, identifying options, and selecting best solution under tight timelines.
• Build strong client relationships by anticipating needs, communicating clearly, and delivering high-quality service.
• Coordinate with travel vendors to confirm arrangements meet requirements with accuracy and attention to detail.
• Maintain current knowledge of industry practices, regulations, product definitions, and operating procedures to strengthen service delivery.

Skills

GDS Sabre

Client relations

Time management

Problem solving

Analytical skills

Attention to detail

Education

High school diploma, GED, or equivalent

Tools

Sabre GDS

Job description

Bring your travel expertise to a fast-paced team where your accuracy and service mindset make a direct impact. You’ll partner with experienced advisors to deliver seamless, high-touch travel support for clients.

As a Senior Travel Booking Specialist in the Travel Administrative Support team, you support independent travel advisors and their clients by managing end-to-end travel bookings, handling time-sensitive changes, and delivering an exceptional client experience through every interaction.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and applicable travel policies using travel management technology tools
• Resolve complex travel-related issues quickly by assessing needs, identifying options, and selecting the best solution under tight timelines
• Build strong client relationships by anticipating needs, communicating clearly, and consistently delivering a high-quality service experience
• Coordinate with travel vendors to confirm arrangements meet requirements, ensuring accuracy and attention to detail at every step
• Maintain current knowledge of industry practices, regulations, product definitions, and operating procedures to continuously strengthen service delivery

Required qualifications, capabilities, and skills

• Minimum 7 years of Sabre global distribution system (GDS) experience in the travel industry
• Experience arranging domestic and international business travel, including passenger name records (PNRs), ticketing, and ticket exchanges
• Ability to manage a high volume of incoming emails and travel requests while staying organized and working efficiently under pressure
• Demonstrated experience managing external client/customer relationships, including anticipating needs to drive strong outcomes
• Experience resolving travel-related issues by selecting the most appropriate solution quickly and efficiently
• Strong analytical skills, with the ability to break complex travel requirements into clear, manageable tasks
• Proven attention to detail and commitment to high standards of quality and service
• High school diploma, GED, or equivalent

Preferred qualifications, capabilities, and skills

• Current knowledge of domestic and international airports, cities, and destinations, including hotel, airline, car, resort, and other travel vendors
• Intermediate proficiency with Microsoft Outlook, Word, and Excel

This position is subject to Section 19 of the Federal Deposit Insurance Act.As such, an employment offer for this position is contingent on JPMorganChase' s review of criminal conviction history, including pretrial diversions or program entries.