Frontline Visitor Services Clerk II (Temp)

University of Iowa; Iowa City (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of Iowa Health Care department of Safety and Security seeks a Temp Clerk II to manage visitor check-in at hospital entrances, assist with wayfinding, and support safety operations. The role requires independent judgment in applying policies and procedures and interacting with patients, visitors, and staff.

Responsibilities include de-escalation, real-time feedback to Safety Ambassadors, and maintaining smooth entrance operations.

Qualifications

• Knowledge of institution policies and procedures for informing visitors, patients, staff, vendors.
• Proficiency in operating office equipment and software.
• Excellent verbal and written communication skills.
• Ability to collect data, keep records, and prepare reports.
• Ability to organize and prioritize multiple tasks.

Responsibilities

• Check in visitors at hospital entrances and assist with wayfinding as needed.
• De-escalate situations with patients and visitors while maintaining safety.
• Provide real-time feedback to Safety Ambassadors and support entrance operations.

Skills

Policy knowledge

Office equipment operation

Effective communication

Data collection & reporting

Task prioritization

Education

Undergraduate education or clerical training

Tools

Epic

Job description

The University of Iowa Health Care department of Safety and Security seeks a Temp Clerk II to manage visitor check-in at hospital entrances, assist with wayfinding, and support safety operations. The role requires independent judgment in applying policies and procedures and interacting with patients, visitors, and staff.

Responsibilities include de-escalation, real-time feedback to Safety Ambassadors, and maintaining smooth entrance operations.