Weekend Information Desk Clerk III - Part-Time

The University of Iowa; Iowa City (IA); On-site; USD 28,000 - 36,000; Part time

Job summary

The University of Iowa Health Care Downtown Campus is seeking a Clerk III who, under supervision, provides exceptional customer service at the Information Desk. The role greets patients and guests, offers directions, and handles inquiries both in person and by phone in compliance with hospital policies.

Responsibilities include service recovery, coordinating with departments, maintaining privacy and confidentiality, and assisting with transport requests.

Qualifications

• Minimum eligibility includes any combination of clerical experience equivalent to two years of full-time employment.
• Demonstrates exceptional customer service to patients, families, guests, and staff in a fast-paced environment.
• Strong communication skills, professional presence, and ability to follow instructions and policies.

Responsibilities

• Provide excellent customer service at the information desk and on the telephone.
• Offer directions, information, and assistance to patients and guests.
• Coordinate with departments and staff, and escalate issues for service recovery when needed.
• Maintain confidentiality and privacy per HIPAA and hospital policies.
• Assist with transport requests, deliveries, and information on parking options.

Skills

Customer service

Communication

Privacy and HIPAA

Attention to detail

Independent work

Tools

EPIC

Lost and Found program

Microsoft Office

Job description

The University of Iowa Health Care Downtown Campus is seeking a Clerk III who, under supervision, provides exceptional customer service at the Information Desk. The role greets patients and guests, offers directions, and handles inquiries both in person and by phone in compliance with hospital policies.

Responsibilities include service recovery, coordinating with departments, maintaining privacy and confidentiality, and assisting with transport requests.