Frontline Student Services Advisor Hybrid

Cooperative Education; Fairfax (VA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

George Mason University is seeking a MSSC Generalist within the Division of Enrollment Management. The role provides high-quality in-person and digital service to prospective and current students, families, and university staff across Financial Aid, Student Accounts, Admissions, and the Registrar.

The position emphasizes advocacy for students, helps navigate university processes, and supports issue resolution with an emphasis on customer service excellence.

Qualifications

• Requires an associate degree or equivalent experience with strong customer-service skills.
• Preferred bachelor’s degree in a related field.
• Experience using Banner and Salesforce is advantageous.
• Demonstrated ability to navigate multiple university information systems.

Responsibilities

• Counsels, advises, and resolves questions from students, parents, and staff with minimal supervision.
• Processes student requests and updates official records in Banner; uses Salesforce for documentation.
• Keeps knowledge current on policies by attending periodic trainings and staying informed on changes.
• Delivers accurate information and resources, following FERPA and university procedures.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Computer literacy

Multi-system navigation

Education

Associate's degree in related field

Bachelor's degree in related field

Tools

Banner

Salesforce CRM

Job description

George Mason University is seeking a MSSC Generalist within the Division of Enrollment Management. The role provides high-quality in-person and digital service to prospective and current students, families, and university staff across Financial Aid, Student Accounts, Admissions, and the Registrar.

The position emphasizes advocacy for students, helps navigate university processes, and supports issue resolution with an emphasis on customer service excellence.