Frontline Member Services Specialist (Temporary)

The Alliance; Hollister, Northern (CA, KY); Hybrid; USD 37,000 - 40,000; Full time

Job summary

The Alliance in California is seeking a temporary Member Services representative. You will serve as the frontline contact, assisting members and providers by phone and coordinating non-medical transportation benefits.

This temporary assignment requires daily on-site presence at the Salinas office for training, later Hollister, with possible remote days after 3 months. Starting September 2026 through December 2026, you would be employed by a staffing agency connected to The Alliance.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

Responsibilities

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
• Facilitate and coordinate non-medical transportation benefits for members
• Perform other duties as assigned

Skills

Customer service concepts

MS Office suite

Phone handling

Communication of complex processes

System/tech proficiency

Organizational skills

Education

High school diploma or equivalent

2+ years in customer service

Tools

Microsoft Word

Outlook

Excel

Job description

The Alliance in California is seeking a temporary Member Services representative. You will serve as the frontline contact, assisting members and providers by phone and coordinating non-medical transportation benefits.

This temporary assignment requires daily on-site presence at the Salinas office for training, later Hollister, with possible remote days after 3 months. Starting September 2026 through December 2026, you would be employed by a staffing agency connected to The Alliance.