Member Services Representative (Temporary) (Bilingual)

ASSOCIATION FOR COMMUNITY AFFILIATED PLANS; Washington (District of Columbia); Hybrid; USD 37,195 - 39,950; Full time

Job summary

ASSOCIATION FOR COMMUNITY AFFILIATED PLANS is seeking a temporary customer service representative in Washington, D.C. This role focuses on assisting members primarily by phone and coordinating non-medical transportation benefits. The position requires strong bilingual skills in Spanish and English, along with a high school diploma and at least two years of customer service experience.

The work environment is hybrid, with an initial requirement for on-site presence. Compensation ranges from $27 to $29 per hour, reflecting the cost of labor in the area.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to answer calls promptly and minimize delays.
• Demonstrate strong organizational skills and attention to detail.

Responsibilities

• Act as the frontline customer service representative.
• Facilitate non-medical transportation benefits for members.
• Provide assistance to members and providers by phone.

Skills

Bilingual Spanish/English

Customer service principles

Windows-based PC system

Conflict resolution techniques

Education

High school diploma or equivalent

Two years of customer service experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

ABOUT THIS TEMPORARY POSITION

This is a temporary position, and the length of the assignment is estimated to start in July 2026 through December 2026. The length of the assignment is always dependent on business need, and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with. This is a primarily in-person role requiring daily on-site presence at our Salinas or Scotts Valley office for the first 3 months. After that period, you may be able to work remotely 1-2 days a week, depending on business needs.

WHAT YOU’LL BE RESPONSIBLE FOR

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
• Facilitate and coordinate non-medical transportation benefits for members
• Perform other duties as assigned

ABOUT THE TEAM

Our Member Services teams work together to empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the voice of the Alliance. We view our members’ healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we’re the ones who pick up the phone. We provide information that educates and empowers our members to be advocates for themselves and their health care. And we do it with heart!

WHAT YOU’LL NEED TO BE SUCCESSFUL

To read the full position description and list of requirements, please visit our careers site.

Knowledge of:

• Required: Bilingual Spanish/English
• Principles and practices of customer service
• Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems
• Conflict resolution techniques

Ability to:

• Answer telephone calls promptly and minimize delays that may lead to missed calls
• Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
• Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
• Utilize a variety of computer systems, including the Alliance systems and external websites and databases
• Demonstrate strong organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent
• Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate’s degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

OTHER INFORMATION

We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams. While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected. In‑office or in‑community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process. This is a temporary position and does not provide the benefits that are listed below (this is standard language from our regular job posts and cannot be altered or removed). Temporary employees on assignment at the Alliance will be connected to a staffing agency with separate benefit options.

COMPENSATION INFORMATION

Zone 1 Pay Range: $27 – $29

Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas.

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to answer any questions that you have or share the applicable pay zone for your location if it’s not one of the typical areas listed. You can reach out to [e-mail], and a member from our Talent Acquisition team will be in touch.

The posted hiring ranges represent a good‑faith estimate of what a temporary employee would be paid on this assignment. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate’s qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location).