Frontline Medical Device Support Specialist

Experis; Princeton (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Experis seeks a Technical Support Specialist I to provide frontline technical and customer support for medical diagnostic and point-of-care products. This role primarily supports healthcare professionals through phone-based interactions and requires strong troubleshooting abilities, technical aptitude, and excellent communication skills.

The ideal candidate will have experience working in an FDA-regulated environment, a clinical/technical or life sciences background, and the ability to resolve

Qualifications

• Bachelor's degree or equivalent in biology, nursing, medical technology, clinical sciences, engineering or related disciplines.
• 3–5 years of relevant technical or customer support experience in healthcare or medical devices.
• Experience in an FDA-regulated environment is preferred.
• Strong troubleshooting, analytical and written/verbal communication skills.
• Ability to learn and interpret complex technical information quickly.

Responsibilities

• Provide technical support to internal and external customers for medical device products.
• Handle ~80% phone and ~20% email customer inquiries.
• Troubleshoot issues, analyze complaints, and identify root causes.
• Educate customers on product usage, software updates and procedures.
• Document interactions per quality and regulatory requirements.
• Collaborate with cross‑functional teams to resolve issues.

Skills

Troubleshooting

Communication

Independent/Teamwork

Education

Bachelor's degree or equivalent in biology/engineering/health sciences

Tools

CRM systems

Databases

Medical device software

Job description

Experis seeks a Technical Support Specialist I to provide frontline technical and customer support for medical diagnostic and point-of-care products. This role primarily supports healthcare professionals through phone-based interactions and requires strong troubleshooting abilities, technical aptitude, and excellent communication skills.

The ideal candidate will have experience working in an FDA-regulated environment, a clinical/technical or life sciences background, and the ability to resolve