Clinical Diagnostics Tech Support Specialist

Werfen; Minneapolis (MN); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid vacation

Job summary

Werfen in Minneapolis seeks a Technical Support Specialist to provide first-line assistance on product usage, instrument performance, and QC concerns. You will document customer interactions and assist Werfen field personnel in a call center environment.

Role requires collaboration with North America Commercial Operations, Client Services, QA, and IT to resolve issues. A biology/medical technology background and 3+ years in clinical support are preferred.

Qualifications

• Bachelor’s degree in Biology, Medical Technology, Biomedical Engineering or related field or equivalent experience required
• Minimum three years experience in a clinical setting or clinical support role in a regulated environment required
• Hemostasis: strong knowledge of Hemostasis/QC required
• Acute Care Diagnostics: strong knowledge of point of care testing required
• Autoimmunity: strong knowledge of diagnostic assay testing and QC
• Transfusion: MT(ASCP) or MLS(ASCP) certification or MLT with 5+ years blood banking experience; at least 2 years blood banking experience

Responsibilities

• Provides first line contact and ownership for technical assistance on Werfen products and services
• Maintains accurate records of all customer interactions per Quality System requirements
• Follows procedures to escalate unresolved issues
• Participates in on-call rotation and coverage during off-shift hours/weekends/holidays
• Demonstrates technical knowledge by providing assistance to others, including escalation support

Skills

Troubleshooting

Documentation

Communication

Multitasking

Customer service

Microsoft Office

Education

Bachelor's degree in Biology/Medical Technology/Biomedical Engineering or related field

Tools

Windows OS

Office Applications

Job description

Werfen in Minneapolis seeks a Technical Support Specialist to provide first-line assistance on product usage, instrument performance, and QC concerns. You will document customer interactions and assist Werfen field personnel in a call center environment.

Role requires collaboration with North America Commercial Operations, Client Services, QA, and IT to resolve issues. A biology/medical technology background and 3+ years in clinical support are preferred.