Frontline Medical Assistant & Health Coach

ChenMed; Florida; On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed is seeking a Care Promoter 1 to support both administrative and basic clinical tasks in our Florida medical centers. You will work under physician supervision within a Physician-led Care Team to ensure smooth daily operations for a defined patient population.

The role requires compassionate, patient-focused service, basic medical knowledge, and the ability to communicate clearly with the team and patients.

Qualifications

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families.
• Exceptional oral and written communication skills, time management skills and organizational skills.
• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders.
• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies and procedures.
• Skilled in basic phone and computer operation.
• Must be detail-oriented to ensure accuracy of reports and data.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to act calmly in busy or stressful situations.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.

Responsibilities

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians’ instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
• Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Interpersonal skills

Customer service

Communication

Collaboration

Problem solving

Medical knowledge

Computer literacy

Attention to detail

Stress management

MS Office proficiency

Tools

Microsoft Office Suite

ChenMed Rx system

Job description

ChenMed is seeking a Care Promoter 1 to support both administrative and basic clinical tasks in our Florida medical centers. You will work under physician supervision within a Physician-led Care Team to ensure smooth daily operations for a defined patient population.

The role requires compassionate, patient-focused service, basic medical knowledge, and the ability to communicate clearly with the team and patients.