Frontline Mac IT Support Specialist

OpenAI; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI is seeking an IT Support team member to be the first point of contact for hardware, software, and network issues across the organization. You will resolve incoming tickets, coordinate with vendors for procurement, repairs, and maintenance, and help improve IT processes and documentation.

You should be customer-focused, technically proficient, and proactive in enhancing IT workflows. Strong macOS expertise (Windows a plus) and experience with identity and device management, Google

Qualifications

• Experience with macOS and Windows environments.
• Experience with identity and device management (Azure AD, Jamf, Intune).
• Familiarity with enterprise collaboration tools (Google Workspace, Office 365, Slack, Atlassian).

Responsibilities

• Serve as frontline IT support for hardware, software, and network issues.
• Coordinate with vendors for procurement, repairs, and maintenance.
• Improve IT processes and documentation; contribute to onboarding and device imaging.

Skills

macOS

Windows

Azure AD

Jamf

Intune

Google Workspace

Office 365

Slack

Atlassian

Tools

Jira

Confluence

Job description

OpenAI is seeking an IT Support team member to be the first point of contact for hardware, software, and network issues across the organization. You will resolve incoming tickets, coordinate with vendors for procurement, repairs, and maintenance, and help improve IT processes and documentation.

You should be customer-focused, technically proficient, and proactive in enhancing IT workflows. Strong macOS expertise (Windows a plus) and experience with identity and device management, Google