Frontline IT Support Technician I

Spectrum Health Systems, Inc.; Westborough (MA); On-site; USD 2,893,000 - 3,306,000; Full time

Benefits offered by this job

Health, dental, vision insurance/add.

Company-paid life insurance/employee A

Generous paid time off accrual

Tuition reimbursement/loan repayment

401k with company match up to 7%

Discounts on services/entertainment

Job summary

Spectrum Health Systems, Inc. is seeking a Service Desk Technician I in Westborough, MA. This full-time role supports users via telephone and email, resolving issues and escalating as needed.

You will document incidents, communicate clearly, and contribute to improving service delivery. The position offers full-time hours, competitive pay ($21.00–$24.00/hour), and benefits, including health/dental/vision, life insurance, PTO, tuition reimbursement, and a 401(k) with company match.

Qualifications

• Associates Degree or 1–2 years equivalent work experience.
• Valid driver’s license and personal transportation for travel.
• Fluent in English with strong communication skills.

Responsibilities

• Serve as frontline IT support, handling tickets.
• Provide information, restore service, and escalate when needed.
• Communicate clearly and follow incident resolution directions.
• Document end-user details and issue history.
• Build rapport and gather problem details from users.
• Escalate issues to higher-level technicians when required.
• Maintain accurate incident records through resolution.
• Participate in on-call rotations.

Skills

Communication skills

Customer service

Teamwork

Problem solving

Documentation

On-call rotation

Education

Associate degree or 1–2 years experience

Optional Certifications: HDI, Microsoft, Cisco, CompTIA or ITIL v3.0/v4.0

Tools

Remote control software

Diagnostic utilities

Knowledge bases / FAQs

Job description

Spectrum Health Systems, Inc. is seeking a Service Desk Technician I in Westborough, MA. This full-time role supports users via telephone and email, resolving issues and escalating as needed.

You will document incidents, communicate clearly, and contribute to improving service delivery. The position offers full-time hours, competitive pay ($21.00–$24.00/hour), and benefits, including health/dental/vision, life insurance, PTO, tuition reimbursement, and a 401(k) with company match.