Frontline IT Support Specialist - End-User Tech Help

QODE

Almont (CO)

On-site

USD 42,000 - 64,000

Full time

23 hours ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Job summary

QODE in Almont, Colorado is seeking an IT End-User Support Specialist to provide frontline technical support to internal users. You will troubleshoot hardware and software issues, resolve tickets, and deliver exceptional customer service with professionalism and empathy.

The role requires 1–3 years of IT helpdesk or desktop support, strong knowledge of Windows and/or macOS, and basic networking. Preference for AD, MS 365, and IT certifications. Competitive benefits included.

Qualifications

Associate's or Bachelor's in IT or related field, or equivalent experience.
1–3 years of IT helpdesk or desktop support experience.
Strong knowledge of Windows and/or macOS; basic networking (TCP/IP, DNS, DHCP, Wi‑Fi).
Experience with ticketing systems; excellent communication and customer service.

Responsibilities

Provide first-level IT support via phone, email, chat, and in person.
Diagnose and troubleshoot hardware, software, network, and system issues.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Manage user accounts (password resets, permissions, Active Directory updates).
Support Microsoft 365 applications, VPN access, and enterprise tools.
Document incidents and resolutions in the ticketing system.
Escalate complex issues to Tier 2/3 support when necessary.
Maintain IT inventory and asset tracking.
Educate users on IT best practices and security awareness.