Frontline IT Services Specialist — Helpdesk & Devices

The Cheesecake Factory Incorporated; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonus opportunity

Health Benefits

Retirement savings program

Tuition reimbursement

Paid Time Off

Dining Discount of 50% off at all Fox Restaurant Concepts

Job summary

The Cheesecake Factory Incorporated in Phoenix, AZ, is seeking an IT Services Specialist to provide frontline technical support to employees across our restaurant locations and home office. This role emphasizes resolving technical issues and delivering excellent customer service.

Key responsibilities include managing helpdesk tickets, configuring workstations, and collaborating with team members to improve system usage. The ideal candidate has 1-3+ years of IT support experience and strong communication skills.

Competitive salary and health benefits offered, along with a collaborative work environment.

Qualifications

• Strong customer service and communication skills.
• Ability to troubleshoot technical issues using a structured approach.
• Experience supporting Windows and/or macOS environments.

Responsibilities

• Provide first-line technical support by responding to helpdesk tickets.
• Prioritize support requests based on urgency and business impact.
• Troubleshoot and resolve common technical issues.

Skills

Strong customer service and communication skills

Troubleshoot technical issues

Experience supporting Windows and/or macOS

Basic networking concepts

Managing user accounts in Active Directory

Attention to detail

Education

1–3+ years of IT support experience or equivalent training

Tools

Microsoft Office

ManageEngine Endpoint Central

PowerShell

Job description

The Cheesecake Factory Incorporated in Phoenix, AZ, is seeking an IT Services Specialist to provide frontline technical support to employees across our restaurant locations and home office. This role emphasizes resolving technical issues and delivering excellent customer service.

Key responsibilities include managing helpdesk tickets, configuring workstations, and collaborating with team members to improve system usage. The ideal candidate has 1-3+ years of IT support experience and strong communication skills.

Competitive salary and health benefits offered, along with a collaborative work environment.