Frontline Housing Officer — Communities & Tenant Support

Wales & West Housing; North Wales (Montgomery County); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Pension plan

Death in service insurance

25 days annual leave + 5 days buy/sell

Bank Holidays

Volunteering leave

Training and development opportunities

Sick pay scheme

Employee assistance programme

Cash plan benefit

Job summary

Wales & West Housing Group in Wales is seeking a Housing Officer to deliver frontline housing services across Flintshire, Denbighshire and Conwy. You will understand our tenancy sustainability approach and work with residents to address what matters to them.

The role requires strong communication, empathy and decision-making, coordinating with Tenancy Support Officers and other teams to pay rent, let vacant properties, manage tenancies and respond to safeguarding concerns, while representing the

Qualifications

• Experience delivering frontline housing services.
• Ability to identify safeguarding concerns and escalate appropriately.
• Strong oral and written communication skills.
• Empathy, resilience and good listening skills.

Responsibilities

• Provide frontline housing services including rent payment support, letting of empty properties and tenancy management.
• Address issues such as anti-social behaviour and safeguarding concerns with appropriate escalation.
• Build relationships with residents and partner agencies; deliver community development initiatives and promote social inclusion.
• Take legal action for tenancy breaches and represent the organisation in court when required.
• Attend multi-agency meetings such as MAPPA and MARAC as needed; contribute to marketing activities and promote opportunities within schemes.

Skills

Empathy

Resilience

Communication

Listening

Team player

Decision-making

Job description

Wales & West Housing Group in Wales is seeking a Housing Officer to deliver frontline housing services across Flintshire, Denbighshire and Conwy. You will understand our tenancy sustainability approach and work with residents to address what matters to them.

The role requires strong communication, empathy and decision-making, coordinating with Tenancy Support Officers and other teams to pay rent, let vacant properties, manage tenancies and respond to safeguarding concerns, while representing the