Frontline Customer Support & Operations Coordinator

Gigaenergy; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Equity (options)

401(k) with employer match

Unlimited PTO

Parental leave

Job summary

Giga Energy seeks a Customer Support Coordinator to serve as the front line of its customer support organization in Houston. You will own customer communication from initial contact through resolution, coordinating with engineering, field service technicians, logistics providers, and warehouse teams to ensure timely and effective support.

This highly collaborative role thrives in a fast-paced environment, solving problems while keeping multiple projects moving.

Qualifications

• 2+ years of experience in customer support, service coordination, operations, logistics, or related role.
• Excellent verbal and written communication skills.
• Strong organizational and project coordination abilities with the capacity to manage multiple priorities.
• Experience coordinating cross-functional teams and external vendors.
• Comfortable troubleshooting customer issues and determining escalation paths.
• Willingness to travel up to 20%.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and support requests.
• Provide first-level troubleshooting and answer general product/service questions.
• Escalate technical issues by coordinating meetings between customers and Product Support Engineers.
• Coordinate field service visits with customers, technicians, and internal teams.
• Manage logistics for field repairs, including scheduling vendors and ensuring parts arrive on site.
• Coordinate customer parts orders with U.S. and China warehouse teams.
• Track inventory availability and communicate order status to customers.
• Route inbound calls to appropriate departments and maintain customer records and follow-ups.
• Travel up to 20% to support field technicians and customer sites.
• Identify opportunities to improve customer experience and internal processes.

Skills

Communication

Organizational skills

Cross-functional coordination

Troubleshooting

MS Office

CRM/ERP systems

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

CRM/ERP systems

Job description

Giga Energy seeks a Customer Support Coordinator to serve as the front line of its customer support organization in Houston. You will own customer communication from initial contact through resolution, coordinating with engineering, field service technicians, logistics providers, and warehouse teams to ensure timely and effective support.

This highly collaborative role thrives in a fast-paced environment, solving problems while keeping multiple projects moving.