Frontline Customer Support & Equipment Specialist

Amerco Inc; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

ESOP

Dental & Vision Plans

Gym Reimbursement Program

You Matter EAP

Job summary

U-Haul in Pittsburgh is seeking a Customer Service Representative to be the face of our responsive team, helping customers with rentals, equipment checks, and service questions. You will operate smartphone-based U-Scan tech, assist with hitch installations, propane, and forklift training and participate in U-Haul education programs.

This role offers on-the-job education, quick entry, and opportunities for advancement.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Rental management software

Job description

U-Haul in Pittsburgh is seeking a Customer Service Representative to be the face of our responsive team, helping customers with rentals, equipment checks, and service questions. You will operate smartphone-based U-Scan tech, assist with hitch installations, propane, and forklift training and participate in U-Haul education programs.

This role offers on-the-job education, quick entry, and opportunities for advancement.