Frontline Customer Experience Associate - Support & Satisfaction

Primary Residential Mortgage Inc.; Hurricane (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

A mortgage company is looking for a Customer Experience Associate I to provide frontline support to customers. The role involves handling inquiries through phone, email, and chat while maintaining accurate records of interactions. Candidates should have strong communication and problem-solving skills, with no prior experience required. This position emphasizes customer satisfaction and may require physical attendance in an office setting.

Qualifications

• No prior experience required.
• Ability to effectively handle difficult situations.
• Work well in a fast-paced and stressful environment.

Responsibilities

• Provide frontline support to customers via multiple channels.
• Assist customers with inquiries, troubleshooting, and problem-solving.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Analytical skills

Problem-solving skills

Job description

A mortgage company is looking for a Customer Experience Associate I to provide frontline support to customers. The role involves handling inquiries through phone, email, and chat while maintaining accurate records of interactions. Candidates should have strong communication and problem-solving skills, with no prior experience required. This position emphasizes customer satisfaction and may require physical attendance in an office setting.