Frontline Customer Care Specialist — Home Services

Bardi Heating, Cooling, Plumbing, Electrical; Norcross (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with bonus

Medical, Dental, Vision benefits

Paid holidays & vacation

401(k) with company match

Short- & long-term disability

Paid training & coaching

Incentive programs & team recognition

Employee appreciation events

Benefits start after 60 days

People-first culture

Atlanta Braves season tickets

Job summary

Bardi Home Services in Georgia is seeking friendly, reliable Customer Service Representatives to be the first voice customers hear, handling calls, scheduling appointments, and guiding customers through the service experience with empathy and clarity.

Join a team known for its people-first culture, competitive pay with bonus opportunities, and benefits. Training and ongoing coaching help you grow a long-term career in home services.

Qualifications

• Prior experience in customer service, call center, or office support preferred (home services industry a plus)
• Excellent communication skills – friendly, clear, and confident
• Strong attention to detail and follow-through
• Ability to multitask and stay calm under pressure
• Comfortable with computers and software systems
• A team player with a positive, can-do attitude
• High school diploma or equivalent
• Bilingual (English/Spanish) a plus but not required

Responsibilities

• Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls
• Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs
• Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information
• Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction
• Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information
• Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry
• Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience

Skills

Customer service experience

Excellent communication

Attention to detail

Multitasking

Team player

Bilingual (English/Spanish) a plus

Education

High school diploma or equivalent

Job description

Bardi Home Services in Georgia is seeking friendly, reliable Customer Service Representatives to be the first voice customers hear, handling calls, scheduling appointments, and guiding customers through the service experience with empathy and clarity.

Join a team known for its people-first culture, competitive pay with bonus opportunities, and benefits. Training and ongoing coaching help you grow a long-term career in home services.