Frontline Clinic Supervisor - Ophthalmology (Needham)

Boston Children’s Hospital; Needham (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Boston Children’s Hospital in Needham, MA is seeking a Frontline Ambulatory Clinics Supervisor to oversee the daily administrative operations of a clinical service. The role encompasses supervising support staff, coordinating scheduling, maintaining records, and producing reports to support a high-quality patient experience.

Responsibilities include payroll and compliance reporting, data analytics, and liaison with other departments to meet service needs while ensuring budget compliance and

Qualifications

• Associate's degree required.
• Bachelor's degree preferred.
• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.

Responsibilities

• Supervises support staff and oversees clinical administrative operations. Plans, prioritizes, and delegates work; monitors performance and provides feedback. Implements and maintains office systems, policies, and procedures.
• Monitors clinic activity to support a positive patient experience. Assists staff with customer service and scheduling issues. Addresses patient concerns and escalated service needs.
• Manages electronic and paper records, including sensitive administrative, financial, and employee data. Oversees data entry, ensures accuracy, and generates reports. Recommends and implements system improvements.
• Collects and analyzes data; prepares spreadsheets, charts, and summaries for supervisor review.
• Oversees daily department operations, including payroll and compliance reporting. Tracks personnel actions and initiates required forms and documentation.
• Manages supply inventory and computer equipment. Purchases standard items and coordinates repairs within budget.

Skills

Staff supervision

Customer service

Scheduling

Data entry

Education

Associate's degree

Bachelor's degree preferred

Job description

Position Summary/ Department Summary:

The Frontline Ambulatory Clinics Supervisor supervises and leads daily administrative operations of a clinical service.

Key Responsibilities:

• Supervises support staff and oversees clinical administrative operations. Plans, prioritizes, and delegates work; monitors performance and provides feedback. Implements and maintains office systems, policies, and procedures. Trains new staff and communicates updates to hospital and departmental policies.
• Monitors clinic activity to support a positive patient experience. Assists staff with customer service and scheduling issues. Addresses patient concerns and escalated service needs.
• Manages electronic and paper records, including sensitive administrative, financial, and employee data. Oversees data entry, ensures accuracy, and generates reports. Recommends and implements system improvements. Serves as clinical floor Super User and participates in Joint Commission/Environment of Care rounds.
• Collects and analyzes data; prepares spreadsheets, charts, and summaries for supervisor review. Performs related administrative tasks as needed.
• Oversees daily department operations, including payroll and compliance reporting. Tracks personnel actions and initiates required forms and documentation. Routes and monitors administrative forms, including purchase orders and payments.
• Manages supply inventory and computer equipment. Purchases standard items and coordinates repairs within budget. Recommends non-routine purchases and liaises with support departments to ensure service needs are met.

Minimum Qualifications

Education:

• Associate's degree required.
• Bachelor's degree preferred.

Experience:

• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.