Frontline Clinic Supervisor - Ophthalmology (Needham)

Boston Children's Hospital; Needham (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

Time off and retirement plan

Job summary

Boston Children’s Hospital is seeking a Frontline Ambulatory Clinics Supervisor to lead daily administrative operations of a clinical service and ensure smooth patient experiences. You will supervise staff, manage schedule and performance, and uphold office policies and procedures.

The role emphasizes coordinating data, reporting, and collaboration with hospital departments to deliver high-quality ambulatory care services.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• Two years of related work experience required; additional years may substitute for the education requirement.

Responsibilities

• Supervises support staff and oversees clinical administrative operations.
• Plans, prioritizes, and delegates work; monitors performance and provides feedback.
• Implements and maintains office systems, policies, and procedures; trains new staff.

Skills

Staff supervision

Customer service

Data entry & reporting

Education

Associate’s degree

Bachelor’s degree preferred

Job description

Position Summary/ Department Summary

The Frontline Ambulatory Clinics Supervisor supervises and leads daily administrative operations of a clinical service.

Position Summary/ Department Summary

The Frontline Ambulatory Clinics Supervisor supervises and leads daily administrative operations of a clinical service.

Key Responsibilities

• Supervises support staff and oversees clinical administrative operations. Plans, prioritizes, and delegates work; monitors performance and provides feedback. Implements and maintains office systems, policies, and procedures. Trains new staff and communicates updates to hospital and departmental policies.
• Monitors clinic activity to support a positive patient experience. Assists staff with customer service and scheduling issues. Addresses patient concerns and escalated service needs.
• Manages electronic and paper records, including sensitive administrative, financial, and employee data. Oversees data entry, ensures accuracy, and generates reports. Recommends and implements system improvements. Serves as clinical floor Super User and participates in Joint Commission/Environment of Care rounds.
• Collects and analyzes data; prepares spreadsheets, charts, and summaries for supervisor review. Performs related administrative tasks as needed.
• Oversees daily department operations, including payroll and compliance reporting. Tracks personnel actions and initiates required forms and documentation. Routes and monitors administrative forms, including purchase orders and payments.
• Manages supply inventory and computer equipment. Purchases standard items and coordinates repairs within budget. Recommends non-routine purchases and liaises with support departments to ensure service needs are met.

Education

Minimum Qualifications

• Associate’s degree required.
• Bachelor’s degree preferred.

Experience

• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.