Frontline Banking Teller — Customer Service

Citigroup Inc.; Fullerton (CA); On-site; USD 42,000 - 49,000; Part time

Job summary

Citi in Fullerton, California is seeking an entry-level Teller to support branch activities, assist with day-to-day client services, and process transactions in coordination with the Customer Service function.

The role focuses on delivering high-quality customer service, managing cash and transactions, educating clients on digital options, and adhering to policies to safeguard assets while driving branch revenue.

Qualifications

• High School diploma or equivalent is required.
• Demonstrated sales and customer service experience preferred.
• Money handling experience is beneficial.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly, efficient service.
• Perform banking transactions including cash handling and vault duties.
• Identify referral opportunities based on clients' financial goals.
• Educate clients on Citi's digital and self-service options.
• Adhere to bank policies and regulatory procedures to safeguard assets.
• Address client needs and escalate issues as needed.
• Maintain knowledge of client accounts and Citi products.
• Deliver an exceptional client experience and meet metrics.
• Assess risk and ensure compliance in daily decisions.

Skills

Sales & customer service experience

Money handling

Problem solving

Teamwork

Communication skills

Education

High School diploma or equivalent

Job description

Citi in Fullerton, California is seeking an entry-level Teller to support branch activities, assist with day-to-day client services, and process transactions in coordination with the Customer Service function.

The role focuses on delivering high-quality customer service, managing cash and transactions, educating clients on digital options, and adhering to policies to safeguard assets while driving branch revenue.