Frontline Banking & Customer Solutions Specialist

Carter Bank; Hillsville (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank is seeking a Financial Services Representative to act as the first point of contact for customers, guiding them through everyday banking needs with a proactive and personalized approach.

You will handle transactions, educate customers on self-service options, and route complex requests to the right team, all while building lasting relationships that support their financial wellness.

Qualifications

• High school diploma or equivalence required, some college a plus
• Successful customer service and /or sales experience required
• Previous experience in a retail bank or related industry preferred
• Prior cash handling experience preferred

Responsibilities

• Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners
• Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions, responding to and anticipating needs, and delivering on solutions that earn the customer's trust
• Proactively identifies basic customer needs and generates high-quality referrals to branch associates, internal partners, and external vendor partners to support the customer's financial goals
• Utilizes bank resources to assist with the resolution of basic or common account/customer issues and escalates unresolved issues for further research while providing clear, accurate answers and timely solutions
• Contributes to the efficient and effective operation of a well‑run branch by adhering to established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives
• Actively participate in and support the bank's strategic plan to grow all aspects of the retail bank's business
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
• Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self‑sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
• Actively attends and participates in bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers

Skills

Customer service

Sales

Verbal communication

Written communication

Problem solving

Collaboration

MS Office

Adaptability

Prioritization

Critical thinking

Education

High School Diploma

Tools

MS Office

Job description

Carter Bank is seeking a Financial Services Representative to act as the first point of contact for customers, guiding them through everyday banking needs with a proactive and personalized approach.

You will handle transactions, educate customers on self-service options, and route complex requests to the right team, all while building lasting relationships that support their financial wellness.