Front Services Supervisor - MGM National Harbor

MGM Resorts; National Harbor (MD); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/entertainment

Healthcare & benefits

Free meals for employees

Free parking

Job summary

MGM Resorts National Harbor in Maryland is seeking a Front Services Supervisor to lead a team of limo drivers and dispatchers, ensuring efficient guest transportation and WOW moments for guests.

You will manage scheduling, staff development, and collaboration with Valet operations while upholding service standards and company policies. Minimum 2 years of supervisory experience in hospitality or transportation is required.

Qualifications

• Must have at least 2 years of supervisory experience in hospitality or transportation/valet.
• Strong guest-service orientation and leadership能力.
• Ability to manage staffing and scheduling to meet guest demand.
• Familiarity with company service standards and safety procedures.

Responsibilities

• Oversee department operations within Front Services and staff.
• Manage guest service delivery and brand standards.
• Coordinate group travel, luggage handling, and ground transportation.
• Schedule employees based on guest volumes and demand patterns.
• Respond to emergencies and support Security as needed.
• Collaborate with Valet operations to ensure smooth arrivals/departures.
• Oversee HR tasks including hiring, training, and employee development.

Skills

Supervisory experience

Guest service mindset

Team leadership

Hospitality/transportation knowledge

Education

High school diploma or GED

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Front Services Supervisor will set the stage for guest experience with a welcoming smile and service. You will manage a team of limo drivers and dispatchers who are responsible for providing guests transportation services. You will ensure that trips are being assigned and fulfilled efficiently and be the point of contact for property departments. By understanding the guests' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING SALARY:

$55K - $65K

THE DAY-TO-DAY:

• Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property
• Manage the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes
• Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
• Schedule employees using staffing parameters that account for guest volumes and demand patterns
• Maintain and evaluate service standards based on completeness and timeliness
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Partner with Valet operations to ensure a smooth flow of the arrival and departure process
• Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

THE IDEAL CANDIDATE:

• Must be at least 21 years of age
• Must have a high school diploma or GED
• At least 2 years of prior relevant experience
• Prior supervisory experience within the hospitality industry or transportation/valet

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Healthcare, financial, and time off benefits (for eligible employees)
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Range:

The pay range for this role is: $42,500.00 - $58,500.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.