Front Desk Lead – Guest Experience & Operations

Caesars Entertainment; Atlantic City (NJ); On-site; USD 20,457 - 29,136; Full time

Job summary

Caesars Entertainment is seeking a Full-Time Front Desk Lead Clerk at Tropicana Atlantic City. The role involves managing guest relations, overseeing front office operations, and ensuring exceptional customer service.

Applicants should hold a High School diploma, possess strong communication skills, and have at least one year of experience in hotel or front desk operations. The position requires knowledge of the Casino Control Act and excellent customer service standards.

Qualifications

• One year experience in hotel reservations or front desk operations required.
• Required to perform the customer service standards of the department.
• Experience with LMS.

Responsibilities

• Assures that all special requests are handled in advance to assure positive guest relations.
• Runs all front office reports.
• Provides Family Style Service at all times.
• Assists in the check‑in and check‑out of guests when necessary.

Skills

Excellent communication skills

Customer service standards

Knowledge of Casino Control Act

Education

High School diploma or equivalent

Tools

LMS

Job description

Caesars Entertainment is seeking a Full-Time Front Desk Lead Clerk at Tropicana Atlantic City. The role involves managing guest relations, overseeing front office operations, and ensuring exceptional customer service.

Applicants should hold a High School diploma, possess strong communication skills, and have at least one year of experience in hotel or front desk operations. The position requires knowledge of the Casino Control Act and excellent customer service standards.