Front Server, Restaurant R'evolution

Sonesta Hotels; New Orleans (LA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company 1%

401(k) Retirement Plan with Company 1%

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Front Server for our fine dining establishment. You will greet guests, explain menu items, and serve meals with polished hospitality, ensuring precise checkouts and collaboration with teammates.

Training and feedback will be provided to maintain service excellence. Responsibilities include maintaining clean work areas, supporting the Captain, and following brand standards.

Qualifications

• Customer service skills for hospitality setting.
• Knowledge of Food & Beverage menu items.
• Ability to handle cash and transactions accurately.
• Willingness to participate in ongoing training.

Responsibilities

• Follow service guidelines according to Brand standards.
• Ensure table is properly set for each course.
• Provide support to Captain.
• Know all Food & Beverage menu items.
• Follow proper sales techniques per service manual.
• Follow checkout and cash handling procedures.
• Keep service area and tools clean and organized.
• Return items to zoned locations; attend trainings.
• Assist in training and mentoring of new staff.
• Complete opening/closing paperwork and checklists.
• Work in other hotel areas as needed to support operations.
• Promote and support Sonesta’s vision for guest service.
• Deliver passionate and engaging service to guests.
• Follow the GUEST model: Greet, Use name, Establish needs, Solve requests, Thank.

Skills

Customer service

Fine dining service

Menu knowledge

Cash handling

Training & mentoring

Team collaboration

Tools

POS systems

Cash register

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Front Server serves meals to patrons in fine dining establishment by performing the following duties:

Job Description

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.
• Ensures that the table is properly set for each course, according to Service Standards.
• Provides support to Captain.
• Must be knowledgeable of all Food and Beverage menu items.
• Must follow proper sales techniques, as outlined in the service manual.
• Responsible for following proper check-out and cash handling procedures as outlined in training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Assist in the training and mentoring of new staff.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work
• Must follow all daily and weekly cleaning schedules.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Promote and support the vision and mission of Restaurant R’evolution: “To Cherish the Guest in Every Way.”
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • G reet or welcome everyone, warmly with a smile
  • U se eye and ear contact and guest’s name
  • E stablish/anticipate needs
  • S olve and own all requests/complaints
  • T hank everyone

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.