Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health (PPO/HSA)

Vision

Dental

Disability insurance (STD/LTD)

Life Insurance

Paid Time Off

Holiday Pay

Career Growth Opportunities

CPR Certifications

Paid training

Employee fun days

EAP

Job summary

Community Dental Partners is seeking a Treatment Coordinator for Family Smiles Lubbock to work closely with the dentist and front-office team. You will help patients understand needed dental care and present treatment options not offered elsewhere, in a fast-paced, high-energy office.

The role requires strong communication, teamwork, and attention to detail, with duties ranging from insurance explanation to coordinating consent forms and payments, while supporting the Greeter and Insurance

Qualifications

• Education: High School graduate or equivalent.
• Strong written and verbal communication skills.
• Customer service experience.
• Multitasking and prioritizing.
• Dependability.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail
• Team player.

Responsibilities

• Understand front office duties and day-to-day responsibilities.
• Discuss clinical options with patients and families.
• Prepare consent forms and obtain parental approval before treatment.
• Explain insurance benefits, out-of-pocket costs and financing options.
• Collect fees per patient’s insurance or visit.
• Assist office manager with claims and coding processes.
• Understand pre-authorizations, narratives, and PA submissions.
• Support the Greeter and Insurance Specialist.
• Maintain and keep the front office area clean and organized.
• Perform other duties as assigned.

Skills

Communication skills

Team player

Customer service

Attention to detail

Multitasking

Problem solving

Under pressure

Computer literacy

Education

High School diploma or equivalent

Job description

Treatment Coordinator

Reports to: Practice Manager
Key Partnerships: Billing, Clinical, Operations
Department: Operations
Salary: (based on experience)
Classification: Non-Exempt
Status: Full Time

About this role:

If you are team-oriented and looking for an opportunity to assist patients in our community, by providing a beautiful smile. Come join our team! you would work very closely with the dentist. You would take a big role and help patients understand the dental care that they need for their oral health. In this role, you will assist patients by providing options that most dental offices don’t offer! if you enjoy high paced high-energy environments, you will enjoy this job!

Job Responsibilities:

• The Treatment Coordinator must understand and comprehend all of the day-to-day duties of front office staff.
• Being able to have a clinical conversation with the patient(s) about the excessive treatment.
• Accurately prepare the consent forms and get parental approval before treatment begins.
• Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam.
• Collect fees per patient’s insurance or visit.
• In this role, you will help the office manager send claims, codes
• Must be able to understand pre-authorizations, narratives, and sending PA and intraoral pictures.
• Provides support to the Greeter and Insurance Specialist.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Basic Qualifications:

• Education: High School graduate or equivalent
• Written and verbal communication skills.
• Customer service
• Multitasking and prioritizing.
• Dependability.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail
• Ability to work as a team player

Key Skills and Abilities, Characteristics of a good fit:

• Knowledge of computer software applications.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co-workers.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgment and maintain the confidentiality of information
• Strong written and verbal communication skills
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Amazing customer service skills, great at building relationships with new people

Benefits:

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

Schedule and Location:

Family Smiles Lubbock
Monday-Saturday (alternating Saturdays and Mondays)

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affinitious Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law

Internal ID: CDP100