Front Office- Insurance Coordinator (Bilingual)

Community Dental Partners; Palestine (TX); Sur place; USD 17 000 - 19 000; Temps partiel

Avantages offerts par ce poste

Hep B Certification

CPR Certification

Career Growth Opportunities

Online learning courses

Competitive compensation

Paid training

Employee fun days

Holiday celebrations

EAP

Résumé du poste

Community Dental Partners is seeking an Insurance Coordinator to verify patient insurance and support front desk operations in Palestine. The role emphasizes delivering excellent patient experiences and accurate data entry in the practice management system.

You will greet patients, manage insurance information, and assist staff and doctors as needed. This PT role focuses on coordination, communication, and reliable teamwork in a dental office setting.

Qualifications

• High School graduate or equivalent.
• Written and verbal communication skills.
• Customer service is a plus.
• Multitasking and prioritizing.
• Dependability.
• Team player.

Responsabilités

• Greet patients upon arrival and assist with front desk tasks.
• Receive paperwork and insurance information for verification and scanning.
• Update patient status in the system per guidelines.
• Answer routine questions about appointments and insurance by phone.
• Verify insurance coverage and frequencies as needed.
• Review schedules to ensure accuracy before confirmations.
• Confirm appointments the day before and on the day of visit; reappoint as needed.
• Back up the Greeter when needed and maintain front office area.

Connaissances

Communication skills

Customer service

Multitasking

Dependability

Team player

Interpersonal skills

Formation

High School diploma or equivalent

Outils

Computer software applications

Description du poste

Insurance Coordinator

Reports to: Practice Manager
Key Partnership: Clinical, Billing, and Operations
Department: Operations
Salary: $13/hr (based on experience)
Classification: Non-Exempt
Status: Part Time

About this role: Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

Job Responsibilities

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
• Change and update patient(s) status in the computer according to establishes guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Basic Qualifications

• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Key skills and abilities, Characteristics of a good fit

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills

Benefits

• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

Schedule and Location

Monday-Friday
Family Smiles Palestine

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affinity Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.