Front-Office Treasury Tech Support Engineer

Point72; New York (NY); On-site; USD 160,000 - 225,000; Full time

Benefits offered by this job

Fully-paid health care benefits

Generous parental and family leave

Mental and physical wellness programs

Volunteer opportunities

Non-profit matching gifts

Employee affinity groups support

Tuition assistance

401(k) employer match

Job summary

Point72’s Technology team is seeking a seasoned front-office support professional to help manage repurchase agreement trading, margin, and stock loan workflows from a fast-paced, architecture-driven environment.

You will diagnose complex issues, coordinate fixes, monitor critical data feeds, and work with development teams to implement durable platform improvements while supporting business users and technology partners with clear communication.

Qualifications

• 5+ years of front-office production support experience.
• Bachelor’s degree in computer science or related field.
• Strong understanding of fixed income products and financial markets workflows.
• Ability to manage multiple priorities in a dynamic, time-sensitive environment.
• Proficiency in database querying for data analysis and production issue investigation.
• Coding or scripting skills to support automation and problem resolution.
• Working knowledge of desktop operating environments and database-backed applications.
• Strong troubleshooting, coordination, and problem-solving in production technology environments.
• Excellent verbal and written communication, with ability to support business users and tech partners.
• Develop support processes, documentation, knowledge articles, and operational procedures.
• Commitment to the highest ethical standards.

Responsibilities

• Support our Treasury team across repurchase agreement trading, margin, and stock loan workflows in a fast-moving front-office environment.
• Diagnose root causes, coordinate fixes, and keep stakeholders informed through completion of issues.
• Monitor mission-critical workflows, data feeds, and scheduled processes to meet service levels during the trading day.
• Analyze application and data issues affecting financing, margin, and borrow activity and drive remediation with tech partners.
• Translate recurring support themes into clear requirements and durable platform improvements with development teams.
• Ensure applications, reports, and data flows are available and accurate for Margin and Stock Loan teams.
• Coordinate application releases by validating changes and confirming production readiness.
• Improve support processes by creating runbooks and strengthening controls.
• Collaborate across global Technology and Treasury teams for business continuity and reliable service delivery.
• Provide off-hours support, including weekends, as required.

Skills

Troubleshooting

Coordination

Problem-solving

Database querying

Automation scripting

Communication

Prioritization

Runbooks

Operational procedures

Education

Bachelor’s degree in computer science or related field

Job description

Point72’s Technology team is seeking a seasoned front-office support professional to help manage repurchase agreement trading, margin, and stock loan workflows from a fast-paced, architecture-driven environment.

You will diagnose complex issues, coordinate fixes, monitor critical data feeds, and work with development teams to implement durable platform improvements while supporting business users and technology partners with clear communication.