Front Office Transformation Manager | RevOps & CX Strategy

RSM US LLP; Chicago (IL); On-site; USD 107,000 - 215,000; Full time

Job summary

RSM US LLP is seeking a Front Office Transformation Manager to lead client engagements that transform sales, service, revenue operations, and customer experience. You will act as a trusted advisor, directing engagement delivery and team performance to achieve measurable business outcomes.

The role emphasizes leadership in strategy, discovery, and execution across RevOps and CRM domains, with opportunities to contribute to business development and practice innovation while traveling up to 50%.

Qualifications

• 8+ years of consulting, business transformation, revenue operations, commercial strategy, customer transformation, CRM, or related front office experience.
• Experience leading client-facing transformation engagements from strategy and discovery through implementation planning and execution.
• Strong understanding of sales, marketing, customer success, customer service, revenue operations, and commercial operations functions.
• Demonstrated experience managing project teams, workstreams, timelines, budgets, risks, and client stakeholders.
• Proven ability to develop strategic recommendations and connect operational improvements to measurable business outcomes.
• Experience facilitating executive-level workshops, presentations, and decision-making forums.
• Strong communication, relationship management, problem-solving, and consulting skills.
• Bachelor's degree in Business, Management, Technology, Operations, or a related field.
• Ability to travel up to 50%.

Responsibilities

• Lead client engagements focused on front office transformation, revenue growth, customer experience improvement, and operating model modernization.
• Serve as the primary day-to-day point of contact for client leadership teams and build trusted advisor relationships.
• Lead executive workshops, stakeholder interviews, strategy sessions, and solution design discussions.
• Develop and present executive-level recommendations, operating models, roadmaps, and implementation plans.
• Manage project scope, timelines, budgets, risks, dependencies, and overall client satisfaction.

Skills

Client engagement leadership

Transformation delivery

Team leadership

Business development

Communication

Education

Bachelor's degree in Business, Management, Technology, Operations, or related field

Tools

Salesforce

Microsoft Dynamics 365

HubSpot

ServiceNow CRM

CPQ platforms

Revenue intelligence solutions

Job description

RSM US LLP is seeking a Front Office Transformation Manager to lead client engagements that transform sales, service, revenue operations, and customer experience. You will act as a trusted advisor, directing engagement delivery and team performance to achieve measurable business outcomes.

The role emphasizes leadership in strategy, discovery, and execution across RevOps and CRM domains, with opportunities to contribute to business development and practice innovation while traveling up to 50%.