Front Office Support Engineer

TP ICAP Group; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

A leading financial services group in New York is seeking a mid-level Front Office Support representative. The role involves providing top-level service to clients, requiring strong knowledge of listed derivatives and the ability to troubleshoot technical issues. The ideal candidate has at least 3 years of experience in a similar role within a financial institution. Working collaboratively with traders and technology teams, this position offers a salary range of $95,000 - $105,000, with flexible working hours.

Qualifications

• At least 3 years hands-on support experience within a financial institution.
• Solid application support experience within a Linux environment.
• Excellent working knowledge of the FIX protocol.

Responsibilities

• Provide functional and technical expertise and promote maintainable quality solutions.
• Assist in product testing and project-related tasks.
• Act as the first point of contact for urgent queries.

Skills

Technical expertise

Customer service

Troubleshooting

Collaboration

Organizational skills

Flexibility regarding hours

Tools

Linux

FIX protocol

MSSQL

Oracle

Sybase

Windows Server

AWS

Azure

Docker

Kubernetes

Job description

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. **Role Overview** Liquidnet Americas is looking for amid-level‘Front Office Support’representative to providetop levelservice to our business and customer base.The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technicalexpertiseto support an expanding business and experienceina similar-sized support operation within a bank, brokerage, or trading platform.Located within the front office andfacing-offdirectly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into theappropriate technicalactions or changes, which will require a solid understanding oflisted derivativesand workflows.The successfulcandidate will actas the first point of contact for urgent queries, troubleshootsystemand process issues, and collaborate with trading, sales, and technology teams to delivertimelysolutions. The position requires strong knowledge of listed derivatives, exchange rules, and risk protocols.**Role Responsibilities**Provide functional and technicalexpertiseand promote maintainable and qualitysolutionswhichincludesdocumenting systemrequirementsand documentation of support run book.Assistin product testing and project-related tasks. **Experience / Competencies:** At least3years hands-onsupportofrelevantexperiencewithin a financial institution (buy-side, sell-side, venue/platform provider)Solid application support experience within a Linux environment Excellent working knowledge of the FIX protocol Automation and scripting experience Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing Proven experience of supporting Windows Server environments Experience in troubleshooting network problems: i.e.firewalland routing problemsWorking knowledge of industry- standard Order Management Systems such as TT, Fidessa Automation and scripting experience (PERL, Python,Powershell, Bash etc)Knowledge of DevOps principles and workflows, including collaboration with Development teams Experience with automation tools (Ansible, Puppet etc) Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes Experience supporting message-based architecture (Solace, Tibco, MQ etc) Experience with industry-standard monitoring tools (ITRS, Prometheus or similar) Familiarity with industry-standard monitoring tools (e.g., ITRS). ServiceNow, Control-M and Elastic (ELK stack) familiarity Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions. Strong organizational skills. * Flexibleregardingworking hours.**Role Band & Level*** Professional, 4**Annual Salary*** $95,000 - $105,000#LNET #LI-Hybrid #LI-ASO**Connecting clients, communities and colleagues for sustainable growth**TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities.**Work with us**Joining TP ICAP puts you at the heart of markets that matter.You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.