Front Office Supervisor - Summit Express Clinic

Summit Medical Group; Knoxville (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

Summit Express Clinic in Knoxville, TN seeks a Front Office Supervisor to supervise front desk operations, greet patients, and coordinate scheduling. This full-time role rotates among clinics and reports to the Site Manager.

You will train staff, maintain accurate records, handle charge entries, and ensure smooth patient flow. A high school diploma is required, with preferred 1 year in a medical office and some leadership experience.

Qualifications

• High School Diploma required.
• Prefer one year experience in a medical office setting, healthcare and preferable management experience.
• Experience in customer service and phone screening is beneficial.

Responsibilities

• Supervise front office staff to maximize efficiency and minimize errors.
• Greet and check in patients; verify and update information.
• Maintain computerized scheduling and follow office scheduling policies.
• Answer and screen calls, take messages, provide information.
• Handle charge entry in a timely, accurate manner.
• Process charts, mail and paperwork properly.
• Provide staff training and monitor understanding of training.
• Keep lobby and work area neat and orderly.
• Attend meetings as required.
• Perform related work and some administrative duties.

Skills

Front desk supervision

Staff scheduling

Staff training

Customer service

Communication

Education

High School Diploma

Tools

Scheduling software

Job description

Summit Express Clinic is seeking a Front Office Supervisor to join their practice. This is a full time opportunity that ensures patients and visitors are greeted, assisted, and scheduled; achieves this by supervising the staff or by handling directly. Serves as a liaison between front desk staff and Site Manager, when appropriate. Will rotate clinics and work as a Receptionist, and be responsible for creating the receptionist schedule.

Examples of Duties (List does not include all duties assigned)

• Supervises front office and file room personnel to maximize efficiency and minimize errors. Handles tasks directly, if necessary, to ensure completion.
• Ensures that staff greets and checks in patients, while verifying and updating necessary information in the medical records.
• Ensures that staff maintains computerized scheduling and follows office scheduling policies.
• Ensures that staff answers and screens telephone calls, takes messages, and provides appropriate information.
• Ensures that other office functions, such as charge entry, are handled timely and accurately.
• Ensures that staff processes charts, mail and other paperwork properly.
• Provides meaningful training to staff and monitors their understanding and implementation of training.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Performs related work as assigned
• Performs some administrative assistant duties

Education

High School Diploma required.

Experience

Prefer one year experience in a medical office setting, healthcare and preferable management experience.

Summit Medical Group is East Tennessee's largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.