Front Office Supervisor & Guest Experience Lead

Socket.dev; Boise (ID); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Accounts

Educational Assistance

Lunchroom meals provided

Vacation accrual

401K with company match

Career advancement opportunities

Job summary

The Grove Hotel in Boise, Idaho is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the guest services team. You’ll oversee daily hotel operations, train staff, and ensure top-tier guest satisfaction.

Ideal candidates have prior customer-focused hospitality experience, leadership abilities, and strong communication. The role requires flexibility to work nights, weekends, and holidays in a fast-paced environment.

Qualifications

• Previous experience in a customer-focused industry.
• Leadership or management experience preferred.
• Passion for people and helping others succeed.
• Maintains professionalism and integrity at all times.
• Ability to multi-task in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patience, initiative and adaptability.
• Problem and risk analysis with a resourceful approach.
• Detail-oriented.
• Basic IT proficiency and accounting knowledge.
• Valid driver’s license and driving experience.
• Flexibility to work nights, weekends, holidays, and overnights.

Responsibilities

• Assist with scheduling and supervision of Front Office operations and staff.
• Provide training and ongoing development for Front Office employees.
• Know hotel policies, procedures, and safety protocols; act as supervisor in emergencies.
• Identify solutions to improve hotel processes and employee development.
• Serve as a point of reference for guests and resolve concerns gracefully.
• Maintain knowledge of hotel services, room types, rates, and local attractions.
• Foster a positive coworker and guest relations culture.
• Provide shift coverage during high-volume times or absences.
• Ensure lobby cleanliness and equipment readiness.
• Develop relationships with all hotel departments to support operations.

Skills

Leadership

Customer service

Communication

Multi-tasking

IT proficiency

Accounting knowledge

Driving

Job description

The Grove Hotel in Boise, Idaho is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the guest services team. You’ll oversee daily hotel operations, train staff, and ensure top-tier guest satisfaction.

Ideal candidates have prior customer-focused hospitality experience, leadership abilities, and strong communication. The role requires flexibility to work nights, weekends, and holidays in a fast-paced environment.