Front Office Supervisor

Careersatoto; Saint Petersburg (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading hotel management company as a Front Desk Supervisor in St. Petersburg, FL. In this full-time role, you will provide exceptional guest experiences, manage reservations, and handle financial transactions. Ideal candidates are team-oriented with strong communication skills and a background in hospitality.

Benefits

Medical insurance options

Dental and vision insurance

401k with company match

Tuition assistance

Paid time off

Travel discounts

Qualifications

• 2+ years’ experience in a front desk/receptionist role.
• Excellent communication skills.
• Team player with a focus on customer satisfaction.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Manage the hotel’s electronic reservation system.

Skills

Communication

Customer Service

Problem Solving

Job description

1 month ago Be among the first 25 applicants

Nationally: $16.00 - $18.20/hour

*Rate depends upon state/market and experience*

Position: Front Desk Supervisor

Department: Property

Hourly

Position Reports to: General Manager

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Supervisor.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  
  

What are the requirements for this position?

• You have 2+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
  
  

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at OTO Development by 2x

Get notified about new Front Office Supervisor jobs in St. Petersburg, FL.

Front Desk Supervisor/ Guest Service Supervisor

Front Desk Supervisor - The Hotel Zamora

Hilton St. Pete Bayfront - PM Front Desk Supervisor

RN Clinical Manager Home Health Private Duty with Leadership Experience Needed 1k SOB

Tampa, FL $89,301.33-$114,816.00 1 month ago

Assistant Front Office Manager - Embassy Suites Tampa Downtown Convention Center

Front Office Manager - Element Tampa Midtown

St. Petersburg, FL $110,000.00-$155,000.00 1 week ago

RN Clinical Manager Home Health Private Duty with Leadership Experience Needed 1k SOB

RN Clinical Manager Home Health Private Duty with Leadership Experience Needed 1k SOB

RN Clinical Manager Home Health Private Duty with Leadership Experience Needed 1k SOB

Physician - Cardiology - Inpatient and Outpatient

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.