Front Office Supervisor

OTO Development; Saint Petersburg (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a rapidly growing hotel management company as a Front Desk Supervisor, where you will play a pivotal role in enhancing guest experiences. In this dynamic position, you will assist guests with their check-in and check-out processes, manage financial transactions, and ensure smooth operations through the hotel’s electronic reservation system. This role requires excellent communication skills and a commitment to providing exceptional customer service. Enjoy competitive pay and benefits while working in a supportive team environment focused on hospitality excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Tuition Assistance

Paid Time Off

Travel Discounts

Qualifications

• 2+ years experience in front desk or receptionist role.
• Strong communication and problem-solving skills.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Maintain the hotel's electronic reservation system.

Skills

Customer Service

Communication Skills

Problem Solving

Team Collaboration

Tools

Electronic Reservation System

Job description

*Rate depends on state/market and experience*

Position: Front Desk Supervisor

Department: Property

Hourly

Reports to: General Manager

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Supervisor.

What will you be doing most days?

1. Assist guests with check-in and check-out procedures, as well as throughout their stay.
2. Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure seamless workflow.
3. Handle all financial transactions—credit card and cash—securely, accurately, and with integrity.
4. Anticipate guests’ needs and go out of your way to maximize their experience.
5. Collaborate with team members to foster a hospitable, approachable, and customer-focused environment.
6. Ensure accurate and hospitable handling of reservations, check-in, check-out, and payments.
7. Maintain proficient administration of the hotel's electronic reservation system.
8. Comply with hotel safety programs and procedures, including emergency and security systems.
9. Complete all required documentation (daily reports, checklists, etc.) in a timely manner.

What are the requirements for this position?

• At least 2+ years’ experience in a front desk/receptionist role.
• Enjoy working with people and going above and beyond for guests’ needs.
• Work well with others and enjoy being part of a team.
• Excellent oral, written, and interpersonal communication skills.
• Problem solver and solution finder, committed to providing the best guest experience.

Physical Requirements for this Position

This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements

Little to no travel outside the property and surrounding area required.

About OTO

OTO Development (OTO) is a rapidly growing hotel management company managing award-winning select-service hotels across the U.S., partnering with Marriott, Hilton, and Hyatt. Recognized for growth and workplace excellence, OTO offers competitive pay and benefits, including medical, dental, vision insurance, 401k, life insurance, tuition assistance, paid time off, travel discounts, and more.

About the company

Managing over 60 hotels nationwide, OTO Development is an industry leader recognized for top performance, management, and customer service excellence.