Front Office Supervisor

Radiate Hospitality; Petaluma (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Radiate Hospitality is seeking a Front Office Supervisor to support the day-to-day operations of a first-class front desk team. You will oversee guest check-in/check-out, handle guest issues, and train new associates to ensure smooth service and accurate guest records.

The role requires supervision experience and hospitality exposure, with knowledge of reservations systems and cashier operations to provide informed guest assistance and promote hotel services.

Qualifications

• Previous front desk, reservations, and/or hospitality experience preferred.

Responsibilities

• Handle guest problems/complaints, keeping Manager informed or deferring guests to Manager for handling.
• Be knowledgeable of all duties performed by the Guest Service Associates including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.
• Coordinate staffing and payroll to conform with productivity and budgetary standards.
• Monitor associate productivity and reduces staffing as business demands.
• Monitors service and teamwork on a regular basis and counsels utilizing one-on-one training skills with associates as needed.
• Provide training to new associates at the Front Office.
• Ensure meal breaks are provided for scheduled employees.
• Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Post all guest charges and payments to guest, master, and house accounts, ensuring such postings and payments are correct.
• Be familiar with local restaurants, tourist attractions, events, as well as the physical layout of the hotel, including guest rooms and their locations, facilities, and amenities, and any onsite events in order to be a source of information to guests and confidently sell hotel to prospective guests.

Job description

What We Look For...

We are looking for a Supervisor to be part of a first-class Front Office Team that provides assistance in the day-to-day activities of the front office.

The Key Responsibilities:

• Handle guest problems/complaints, keeping Manager informed or deferring guests to Manager for handling.
• Be knowledgeable of all duties performed by the Guest Service Associates including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.
• Coordinate staffing and payroll to conform with productivity and budgetary standards.
• Monitor associate productivity and reduces staffing as business demands.
• Monitors service and teamwork on a regular basis and counsels utilizing one-on-one training skills with associates as needed.
• Provide training to new associates at the Front Office.
• Ensure meal breaks are provided for scheduled employees.
• Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Post all guest charges and payments to guest, master, and house accounts, ensuring such postings and payments are correct.
• Be familiar with local restaurants, tourist attractions, events, as well as the physical layout of the hotel, including guest rooms and their locations, facilities, and amenities, and any onsite events in order to be a source of information to guests and confidently sell hotel to prospective guests.

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred.
• 1+ year of supervisor experience.