Front Office Supervisor

Wright Investments, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Wright Investments, Inc. seeks a Front Office Manager to oversee all front office operations within the Rooms Division. The role directs front desk, reservations, guest services, and related bookkeeping, and serves as Manager on Duty as assigned.

The ideal candidate will have strong communication, organizational, and accounting knowledge, with 1–2 years hotel guest service experience and supervisory experience. High school diploma required; degrees preferred.

Qualifications

• Minimum high school diploma; further degrees preferred.
• 1–2 years hotel guest service experience with accounting/bookkeeping preferred.
• Supervisory experience is a plus.
• Proficiency in MS Word and spreadsheet programs.

Responsibilities

• Directly supervise front office personnel and oversee front desk, reservations, guest services, bookkeeping, and telephones.
• Oversee Night Audit process, reporting, training, and scheduling.
• Manage property management system postings, adjustments, billing, and group blocks.
• Coordinate with Sales and General Manager on rate management and online booking engines.
• Ensure guest satisfaction across all front office touch points and oversee concierge functions.

Skills

Computer skills

English communication

Organizational skills

Math skills

NYS labor laws

Word processing

Spreadsheet skills

Accounting procedures

Decision making

Education

High school diploma

Associate or Bachelor degree preferred

Job description

Front Office Manager

Department: Rooms Division

Reports To: General Manager

Position Summary

Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, bookkeeping, and telephones, and serves as Manager on Duty as assigned.

Key Responsibilities

• Recruit, select, train, and schedule Front Office personnel.
• Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate with Sales and General Manager on rate management.
• Ensure guest satisfaction across all front office touch points.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger.
• Count house banks and safes and ensure proper cash handling procedures.
• Oversee gift certificates, comps, and allowances.
• Prepare daily/weekly reports as instructed by management.
• Maintain proper storage and timely disposal of records.
• Cover Manager on Duty and front desk shifts as needed.

Qualifications

• Working knowledge of computers and training techniques.
• Ability to effectively communicate in English.
• Strong organizational and math skills.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency in Word Processing and Spreadsheet programs.
• Extensive knowledge of accounting procedures.
• Ability to exercise judgment and make sound decisions.

Education & Experience

• High school diploma required; Associate or Bachelor degree preferred.
• 1–2 years hotel guest service experience with accounting/bookkeeping preferred.
• Supervisory experience a plus.

Job Environment

• Primarily indoors with frequent walking and standing.
• May require varied schedules based on business needs.
• Must comply with hotel grooming and appearance standards.

Other Requirements

• Versatility to cover MOD and front desk shifts as needed.
• Ability to maintain regular attendance per hotel standards.
• Compliance with all hotel rules and safety procedures.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick/Floating Holiday