Front Office Supervisor

PT Solutions Physical Therapy; Mount Laurel Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a Front Office Supervisor to enhance front office operations at the Mount Laurel clinic. This role involves overseeing staff performance, engaging with patients, and managing office metrics. Join a team dedicated to providing high-quality rehabilitation services while growing your career in a supportive environment.

Benefits

Competitive compensation

Performance-based incentives

Professional development opportunities

Fitness incentive

Insurance benefits

401k and profit sharing

PTO package

Qualifications

• High school diploma or GED required.
• Strong interpersonal and customer service skills.
• Ability to type 45 words per minute preferred.

Responsibilities

• Supervise daily front office operations and staff performance.
• Communicate effectively with various teams regarding patient referrals.
• Coaching and performance monitoring of front office staff.

Skills

Keyboarding skills

Interpersonal skills

Organizational skills

Communication skills

Customer service skills

Ability to prioritize

Education

High School or GED diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Location

Mount Laurel4101 Church RdMount Laurel, New Jersey 08054United States

Breakthru, a PT Solutions company, has provided Garden State residents with highest quality rehab services since 2004. With locations across 7 counties in New Jersey, we are driven by our patients by transforming access to care and redefining recovery.

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• This position is front facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned.

BENEFITS

• • Competitive compensation with ability to earn performance-based incentives
  • Foster a positive work environment by living clinically through PT Solutions core values
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Schedule

• M-F Full Time

Wage

• $21.00-$23.00 per hour
• 2k sign on bonus

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic.
• Working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care.Join the #PTSLife today!

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