Front Office Supervisor

SPIRE Hospitality; Lynnwood (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic and welcoming team at a leading hospitality firm where you will play a key role in ensuring guest satisfaction. As a front desk professional, you will warmly greet guests, manage check-in and check-out processes, and resolve any concerns with attentive service. This position offers the opportunity to inspire and empower your team while creating unforgettable experiences for guests. With a comprehensive benefits package and a commitment to excellence, this is a fantastic opportunity for those looking to advance their career in the hospitality industry.

Benefits

Early Pay or Earned Wage Access

Medical Insurance

Dental Insurance

Vision Insurance

Pet Discount Program

401K Matching

Paid Time Off

Wellness Programs

Hotel Discounts

Qualifications

• 2 years of experience in guest services and supervisory roles preferred.
• Basic math skills for financial reporting and decision making.

Responsibilities

• Provide exceptional customer service and foster positive guest experiences.
• Train new team members on guest service procedures and techniques.

Skills

Customer Service

Multitasking

Analytical Skills

Education

High School Diploma

Hotel and Restaurant Certification

Tools

MS Suite (Outlook, Word, Excel)

Hotel PMS Systems

Job description

Embassy Suites Lynnwood
Embassy Suites by Hilton Seattle North Lynnwood
20610 44th Ave W
Lynnwood, WA 98036, USA

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Foster strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
• Hourly wage: $21.00 an hour

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. PEP preferred.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.