Executive Housekeeper

Houstonhospitalityalliance; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Hotel Saint Augustine seeks an Executive Housekeeper to lead the Housekeeping team and oversee cleanliness, staff training, and policy implementation. You will uphold the property's culture and ensure exceptional guest experiences across rooms, public spaces and event areas.

The role emphasizes staff development, operational oversight, and adherence to health, safety, and Bunkhouse standards, with collaboration across departments to sustain guest satisfaction.

Qualifications

• Two years related experience in hospitality or service industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speak the primary language(s) of the workplace.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of co-workers and sister property staff.

Responsibilities

• Develop departmental objectives, budgets, policies, procedures and strategies.
• Responsible for all aspects of cleanliness including rooms, public space and event space.
• Demonstrate a working understanding of labor metrics and cost control through effective scheduling and proactive management.
• Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements.
• Train and supervise Housekeeping staff.
• Ensure all employees adhere to dress code policies for their scheduled shift.
• Resolve customer complaints regarding Housekeeping operations.
• Inspect all guest rooms and ensure each passes Bunkhouse standards.

Skills

Hospitality experience

Reading documents

Verbal communication

Written communication

Excel and Word

Property Management System

Education

High School diploma or GED

College degree preferred

Tools

Property Management System

Job description

Summary

Housekeeping is seeking an enthusiastic Executive Housekeeper to join our team. In this role, you will be collaborating closely with the Hotel Saint Augustine operations team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself-a duality of old world and new, a rich diversity and a forward-thinking sensibility.

We're Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

The Role

The Executive Housekeeper will take pride in the overall cleanliness and presentation of all aspects of the hotel, establish departmental objectives and procedures, as well as manage Housekeeping staff.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. Furthermore, The Executive Housekeeper must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Key Responsibilities

• Develop departmental objectives, budgets, policies, procedures and strategies
• Responsible for all aspects of cleanliness including rooms, public space and event space
• Demonstrate a working understanding of labor metrics and cost control through effective scheduling and proactive management
• Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements
• Train and supervise Housekeeping staff
• Ensure all employees adhere to dress code policies for their scheduled shift
• Resolve customer complaints regarding Housekeeping operations
• Inspect all guest rooms and ensure each passes Bunkhouse standards
• Implement standards to make sure monthly inventories (linen PARS) are done consistently and accurately
• Monitor compliance with health and fire regulations regarding lodging facilities
• Evaluate new products for usefulness and sustainability
• Arrange for equipment purchases and repairs
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary
• Can, themselves, clean a room and ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Hold staff accountable for their job performance through regular performance evaluations
• Explain and assist the team on understanding Guest Satisfaction scores vs goals
• Maintain awareness of documentation needed and retained in employee files
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• Two (2) years related experience in hospitality or service industry
• High School diploma or general education degree (GED). College Degree preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to speak the primary language(s) of the workplace
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

Experience Preferred

• Previous Hyatt experience preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.