Front Office Supervisor

Aimbridge Hospitality; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Job summary

Aimbridge Hospitality in Palmetto, FL is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring smooth check-in/check-out, accurate reservations, and a welcoming guest experience on-site.

You will lead the front office team, manage scheduling, coaching, and training, address performance or service issues, and collaborate with other departments to optimize room assignments, billing accuracy, and service standards.

Qualifications

• Experience in front office or guest services within hospitality, with skills in customer service, relationship-building, and conflict resolution.
• Supervisory or team lead experience, including scheduling, training, performance feedback, and day-to-day staff coordination.
• Strong organizational and time-management abilities, with attention to detail in reservations, billing, and reporting.
• Effective verbal and written communication skills, including professional phone etiquette and the ability to interact with diverse guests and team members.
• Proficiency with front office systems and basic computer applications (e.g., PMS software, email, word processing, and spreadsheets).
• Ability to work flexible schedules, including evenings, weekends, and holidays, as required by hotel operations.
• High school diploma or equivalent; additional education in hospitality or business is beneficial.
• Previous experience in a hotel environment and familiarity with Aimbridge or similar hospitality standards is a plus.

Responsibilities

• Oversees daily front desk operations, ensuring efficient check-in and check-out processes, accurate reservations, and a welcoming experience for all guests.
• Leads and supports front office team members, including scheduling, training, coaching, and addressing performance or service issues as needed.
• Handles guest inquiries, resolves escalated concerns, and collaborates with other departments to coordinate room assignments, special requests, and billing accuracy.
• Monitors front office procedures, maintaining compliance with company policies, assisting with reporting and administrative tasks.
• Promotes a safe, professional, and service-focused environment.

Skills

Guest services

Customer service

Relationship-building

Conflict resolution

Supervisory experience

Scheduling

Training

Staff coaching

Time management

Reservations

Billing

Reporting

Communication skills

PMS software

Flexibility

Education

High school diploma or equivalent

Tools

PMS software

Email and spreadsheets

Job description

Aimbridge is the world’s leading global hospitality management company, focused on being a trusted hotel operator and employer. With a portfolio of more than 80 respected hotel brands, the organization is committed to delivering exceptional guest experiences and building strong relationships with partners. Team members benefit from a culture that emphasizes growth, learning, and advancement through access to training, technology, and industry-leading development programs. Aimbridge fosters collaborative, team-oriented environments where people succeed together and strengthen their skills. The company values diversity, inclusion, and community, creating workplaces where everyone feels they belong and can contribute meaningfully.

Role Description

This is a full-time, on-site Front Office Supervisor role located in Palmetto, FL. The Front Office Supervisor oversees daily front desk operations, ensuring efficient check-in and check-out processes, accurate reservations, and a welcoming experience for all guests. This role leads and supports front office team members, including scheduling, training, coaching, and addressing performance or service issues as needed. The supervisor handles guest inquiries, resolves escalated concerns, and collaborates with other departments to coordinate room assignments, special requests, and billing accuracy. Additional responsibilities include monitoring front office procedures, maintaining compliance with company policies, assisting with reporting and administrative tasks, and promoting a safe, professional, and service-focused environment.

Qualifications

• Experience in front office or guest services within hospitality, with skills in customer service, relationship-building, and conflict resolution.
• Supervisory or team lead experience, including scheduling, training, performance feedback, and day-to-day staff coordination.
• Strong organizational and time-management abilities, with attention to detail in reservations, billing, and reporting.
• Effective verbal and written communication skills, including professional phone etiquette and the ability to interact with diverse guests and team members.
• Proficiency with front office systems and basic computer applications (e.g., PMS software, email, word processing, and spreadsheets).
• Ability to work flexible schedules, including evenings, weekends, and holidays, as required by hotel operations.
• High school diploma or equivalent; additional education in hospitality or business is beneficial.
• Previous experience in a hotel environment and familiarity with Aimbridge or similar hospitality standards is a plus.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income