Front Office Staff

Lightwave Dental Management LLC; Roanoke (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Lightwave Dental Management LLC is seeking a Front Office Team Member for our Roanoke community dental clinic serving Medicaid patients. You will be the welcoming face, managing calls, appointments, and patient check-in/out with a patient-first approach.

Ideal candidates are compassionate, dependable, and organized, with strong communication skills and a team-oriented mindset. Bilingual skills are a plus, and familiarity with dental terminology or EHR software is helpful.

Qualifications

• Front office experience preferred in dental or medical settings.
• Experience with Medicaid patients or insurance verification helpful.
• Knowledge of dental terminology is a plus.
• Customer service experience required or preferred.
• Bilingual skills are a plus.

Responsibilities

• Greet patients warmly and professionally.
• Answer calls and assist patients with questions.
• Schedule, confirm, and reschedule appointments.
• Check patients in and out efficiently.
• Verify demographics, insurance, and Medicaid coverage.
• Collect required patient information and documentation.
• Explain appointments, procedures, and financial responsibilities clearly.
• Assist with patient forms and paperwork as needed.
• Maintain an effective schedule by addressing cancellations.
• Communicate with clinical staff regarding patient needs.
• Maintain accurate patient information in the PMS.
• Protect patient confidentiality and HIPAA compliance.
• Provide compassionate service for patients facing barriers.
• Support other front office duties as assigned.

Skills

Compassionate

Dependable

Patient

Organized

Strong communicator

Team-oriented

Bilingual

Tools

Dental PM software

Electronic health records

Insurance verification tools

Job description

Help Us Give Confidence and Save Smiles

Are you someone who enjoys helping people and wants your work to make a difference in your community?

Our community dental clinic serves Medicaid patients and underserved individuals and families throughout the Roanoke area. We believe everyone deserves to be treated with dignity, compassion, and respect while receiving quality dental care.

We are looking for a dependable, positive, and patient-focused Front Office Team Member to be one of the first welcoming faces our patients see.

What You'll Do

As a member of our front office team, you will help create a welcoming and organized experience for every patient. Responsibilities may include:

• Greet patients warmly and professionally
• Answer incoming telephone calls and assist patients with questions
• Schedule, confirm, and reschedule dental appointments
• Check patients in and out efficiently
• Verify patient demographics, insurance, and Medicaid coverage
• Collect required patient information and documentation
• Explain appointments, office procedures, and financial responsibilities clearly and respectfully
• Assist with patient forms and paperwork when needed
• Help maintain an effective schedule by addressing cancellations and open appointments
• Communicate with clinical staff regarding patient needs and scheduling concerns
• Maintain accurate patient information in the dental practice management system
• Protect patient confidentiality and follow HIPAA requirements
• Provide compassionate service, particularly when working with patients who may experience barriers to receiving dental care
• Support other front office duties as assigned

Who We're Looking For

Our ideal candidate is:

• Compassionate: You treat every patient with kindness and dignity.
• Dependable: Your team and our patients can count on you.
• Patient: You remain professional and helpful during challenging situations.
• Organized: You can manage phones, schedules, patient information, and multiple priorities.
• A strong communicator: You communicate clearly and respectfully with patients and coworkers.
• Team-oriented: You understand that excellent patient care requires everyone working together.
• Mission-driven: You want to make a positive impact in the community we serve.

Qualifications

Preferred:

• Previous dental or medical front office experience
• Experience working with Medicaid patients or insurance verification
• Experience with dental practice management or electronic health record software
• Customer service experience
• Knowledge of dental terminology
• Bilingual skills are a plus

We also welcome candidates with strong customer service skills who are eager to learn dental front office operations.